Trollbeads Club
FAQ
FAQ
These general terms and conditions apply to all purchases made on this website operated by Trollbeads Czechia s.r.o. and JewelryStore Kft. If you are shopping from the Czech Republic, Slovakia, or Hungary, please refer to the appropriate local version for full details:
All Trollbeads products are covered by the applicable legal warranty under EU consumer protection laws.
If you receive a defective or damaged item, please contact us as soon as possible at:
Include your order number, description of the issue, and a photo. Depending on the case, we will offer a replacement, repair, or refund.
The warranty does not cover damage caused by improper use, normal wear and tear, or mechanical damage.
You have the right to withdraw from your order within 14 days of receiving the goods. Please notify us by email before returning any item.
Conditions:
Return Addresses:
Refunds are processed within 14 days after we receive and inspect the returned item, using the original payment method.
Orders are processed after payment is received and shipped using reliable courier services.
Estimated delivery times:
Shipping fees are shown during checkout and depend on destination and delivery method.
Promotions, discounts, and gifts are valid only during the stated campaign periods and under the stated conditions.
Free gifts cannot be exchanged or refunded. If an item associated with a free gift is returned, the gift must also be returned. Otherwise, its value will be deducted from the refund.
Trollbeads Czechia s.r.o. and JewelryStore Kft. are not responsible for delays caused by the courier, force majeure, or incorrect shipping details provided by the customer.
Customers are advised to check the package condition upon delivery and report any visible damage immediately.
Trollbeads is a registered trademark. All content on this website, including images, text, and designs, is the intellectual property of Trollbeads A/S or its licensed partners. Any unauthorized use is prohibited.
Nad Úpadem 437/55
149 00 Prague 4
Czech Republic
Company ID: 22569669
Email: info@trollbeads.cz | info@trollbeads.sk
Website: www.trollbeads.cz | www.trollbeads.sk
Veres Pálné utca 4–6, Ground floor, door no. 2
1053 Budapest
Hungary
Email: info@trollbeads.hu
Website: www.trollbeads.hu
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Trollbeads Club is an members-only club that gives exclusive access to:
Online registration - you may obtain membership online and have the welcome package sent to your specified adress.
In-store registration: You can go to your nearest Trollbeads store and join the Club! Registration payment will be made directly at the store and you will be able to instantly collect your welcome package, if the store has a welcome package in stock. If not, you may have it sent to your specified adress, or pick it up at the store once the welcome package arrives.
Online registration: you can purchase a membership, just like you would any product on our website. You can find the memberships for one year here or three years here.
In-store registration, you can pay directly with cash or credit card.
You will receive your package within 2-3 working days. In some cases, it may take up to 14 days before your package arrives (depending on the accessibility of your region).
In the case of registration in a store, you may immediately collect your welcome package, if the store has it in stock.
Membership renewal is not automatic. You may renew at any time by logging into your "Account", or you may visit any Trollbeads store and renew directly in the shop.
You can recover your password by clicking "Login" and then "Forgot your password?” Follow the procedure indicated to recover your credentials.
You may always choose to add three years to your current membership. You simply purchase a three-year membership and the period will be added at the end of your current membership period. This can be done at any time, regardless of the expiration date of your current membership.
Rare Treasures are museum pieces or severely limited stock of designs that are made available exclusively to club members. Rare treasures may also be ready-to-wear designs with exclusive club pricing.
Only one club bead may be purchased. However, you are free to purchase as many country beads or Rare Treasures that you should wish.
Subscribe to the newsletter by entering your personal profile, or if you are already registered, check that our communications do not end up in your SPAM or Junk mail box.
We are working on making Trollbeads Club memberships available as a gift.
The limited-edition Trollbeads Club Bead is released once a year, in the beginning of the year.
The Trollbeads Club sends out a newsletter just about once a month. These will contain all the new exclusive offers available.
You can always find all the offers on the Trollbeads Club webpage.
