These general terms and conditions apply to all purchases made on this website operated by Trollbeads Czechia s.r.o. and JewelryStore Kft. If you are shopping from the Czech Republic, Slovakia, or Hungary, please refer to the appropriate local version for full details:
All Trollbeads products are covered by the applicable legal warranty under EU consumer protection laws.
If you receive a defective or damaged item, please contact us as soon as possible at:
Include your order number, description of the issue, and a photo. Depending on the case, we will offer a replacement, repair, or refund.
The warranty does not cover damage caused by improper use, normal wear and tear, or mechanical damage.
You have the right to withdraw from your order within 14 days of receiving the goods. Please notify us by email before returning any item.
Conditions:
Return Addresses:
Refunds are processed within 14 days after we receive and inspect the returned item, using the original payment method.
Orders are processed after payment is received and shipped using reliable courier services.
Estimated delivery times:
Shipping fees are shown during checkout and depend on destination and delivery method.
Promotions, discounts, and gifts are valid only during the stated campaign periods and under the stated conditions.
Free gifts cannot be exchanged or refunded. If an item associated with a free gift is returned, the gift must also be returned. Otherwise, its value will be deducted from the refund.
Trollbeads Czechia s.r.o. and JewelryStore Kft. are not responsible for delays caused by the courier, force majeure, or incorrect shipping details provided by the customer.
Customers are advised to check the package condition upon delivery and report any visible damage immediately.
Trollbeads is a registered trademark. All content on this website, including images, text, and designs, is the intellectual property of Trollbeads A/S or its licensed partners. Any unauthorized use is prohibited.
Nad Úpadem 437/55
149 00 Prague 4
Czech Republic
Company ID: 22569669
Email: info@trollbeads.cz | info@trollbeads.sk
Website: www.trollbeads.cz | www.trollbeads.sk
Veres Pálné utca 4–6, Ground floor, door no. 2
1053 Budapest
Hungary
Email: info@trollbeads.hu
Website: www.trollbeads.hu
Are you 18 years old or older?
Sorry, the content of this store can't be seen by a younger audience. Come back when you're older.
Stars & Wishes
Let the winter stars inspire you to embrace the beauty of the present, celebrate the joy of the season, and carry the light of hope and love into the coming year.
Keep warm under the night’s embrace with our new winter collection featuring shimmering glass, precious silver, unique natural gemstone and luxurious gold.
Happy Holidays! ✨
Signature Foxtail
Our Sterling silver bracelet is a Trollbeads must have. Add beads and secure with a clasp, then wear your creation with pride.
show nowClasps
Each clasp is crafted with the highest quality standards and all have a meaningful story, allowing your bracelet to become beautifully personal throughout.
shop claspsFantasy necklaces
Claspless chain and all featured with a beautiful pendant in natural pearl or gemstone. Add beads and set your imagination free.
shop fantasy necklacesSwirling Fantasy Ring
These rings allows you to wear your favorite bead of the day on your finger, acoording to your outfit, mood or the occasion.
Shop ringsAlphabet tassels
Tassels adds a playful touch to your jewellery creations. Wear these sterling silver letters as a reminder of someone or a word that is meaningful to you. They also make a thoughtful and heartfelt gift.
shop tasselsTwisted gold plated bangle
Our bangles are available in sterling silver, copper, and 18k gold plating. Choose from classic and twisted styles, as well as unique designs. Add beads and spacers to reflect your personality and style.
shop banglesBuying for a special someone? Visit our Christmas gift guide and remember that we offer complementary gift wrapping and a free gift note. Choose online when you complete your order. We offer free standard shipping on orders above €99 and 30 day returns.
